Terms of Service
Tripleseat Terms and Conditions
Whereas Tripleseat Software owns the proprietary web-based technology known as the Tripleseat which includes, but is not limited to, software (“Software”), to sales and catering software available to Client from Tripleseat’s secure website; and
Whereas Client wishes to use Tripleseat during the Term (as defined herein) and engage Tripleseat Software to render services described herein, and Tripleseat Software wishes to grant Client such rights and to render such services;
The parties agree as follows:
1. Use of Tripleseat Product
Subject to the terms of this Agreement, Tripleseat Software hereby grants Client a non-exclusive, non‑transferable right and license to use Tripleseat for its internal purposes at the establishments during the Term (as defined herein). Client expressly agrees that Client will not copy or distribute Tripleseat or any Software or adapt or prepare any derivative work based on Tripleseat or any, Software, in whole or part; that Client shall not license, sublicense, or reverse-engineer Tripleseat or any Software; that Client will not make any other use of Tripleseat other than as set forth in this Agreement; that Client shall not disclose any unique metric provided by Tripleseat Software; or permit any third party to do any of the foregoing. Tripleseat Software may terminate this Agreement at any time upon written notice, if the client violates the foregoing provision of this Agreement.
2. Client Service
Tripleseat Software agrees to provide all necessary Standard Client Service subject to payment in full of the Subscription Fees. All reasonable travel and expense costs approved by the Client and incurred by Tripleseat Software will be billed directly.
3. Subscription and Support
During the Term, Tripleseat Software will provide ongoing subscription and support services (including, product updates, unlimited usage, technical support, warehousing of the Client data, and anytime access to data via World Wide Web, subject to payment in full of the Subscription Fee. “Technical Support” means information collection and preliminary problem analysis by call center staff at any time for questions on Client’s use of Tripleseat and/or diagnosis of issues related to the proper functioning of the product, followed by 60 minute response from Tripleseat Software technical support staff between 8:00 am and 8:00 pm Eastern Time, Monday through Friday and priority sequenced response the following business day for calls/email requests logged outside of those hours
4. Payment Terms
(a) Unlimited users and function rooms plus web based training, support, restaurant set-up to include (menu loading, import accounts and contacts, Document template creating, and Lead page) are included in the Subscription. On-site training is available upon request
(b) Payment amounts set forth in this Agreement do not reflect any sales, use, service, excise, or other tax that may be payable with respect to the transactions contemplated hereby. Except for any tax on Tripleseat Software income, any and all such taxes, including any interest or penalty thereon (collectively, “Taxes”) shall be borne by the Client. Insofar as Tripleseat Software is aware that it is obligated to collect any such Tax, it shall be treated in accordance with Sections 4 (b) through 4 (c).
5. Term and Termination
The initial term of this Agreement (together with the renewal terms, the “Term”) shall be Annually or Monthly commencing on the date the Tripleseat Software is installed for Client with appropriate menu loading and accounts so as to be operational for the Client. The Term will automatically be renewed on an annual basis (subject to any annual subscription fee increases), unless either party shall give notice to the other at least 30 days prior to the end of the Term that the Term shall not be renewed. Notwithstanding the foregoing, either party may terminate the Term by notice from one party to the other, if such other party shall have breached this Agreement, and such breach shall not have been cured within 30 days after receipt of written notice thereof from the terminating party. Upon the expiration or termination of the Term, Client will pay Tripleseat Software any unpaid portion of the Annual Subscription Fee and remove the Software from all licensed locations.
6. Confidentiality& Intellectual Property
Tripleseat Software fully understands and respects the Client’s concerns with regard to confidentiality. In connection with this Agreement, Client may furnish the Tripleseat Software with certain information relating to Client’s business and affairs that is confidential or proprietary, including procedures and manners of operation, computer systems, customized software, management information systems, manuals, and financial, statistical, and other data identifiable as Client’s, all of which will be held strictly confidential. Each party shall retain all right to, title of, ownership of, and interest in its hardware, software, respective trademarks, service marks, trade names, and all other intellectual property worldwide (“Intellectual Property”), subject to a limited non-exclusive, non-transferable license necessary to perform this Agreement. Client acknowledges that its limited use of the Tripleseat Software Intellectual Property (including Tripleseat) shall not create in Client or any third party any right, title, or interest in or to such Intellectual Property. Client shall own (and Tripleseat Software shall have no rights to) any data insofar as it is identifiable as Client’s. Nothing in this Agreement constitutes a sale of Tripleseat Software Tripleseat or any Software or any portion thereof, or gives Client any right to receive, use, or examine any source code or design documentation relating to Tripleseat. Each party hereby agrees to maintain the terms of this Agreement, in the strictest confidence and will not disclose any portion thereof without the written consent of the other party.
(a) Client shall indemnify and hold harmless Tripleseat Software, its directors, officers, employees, affiliates, and agents, with respect to any claim, demand, cause of action, liability, and/or damages, financial or otherwise, including reasonable attorneys’ fees, court costs, and expense of investigation, that may be brought as a result of any breach by Client of this Agreement or any technical work performed by Tripleseat Software unless such technical work shall involve Tripleseat Software negligence or willful misconduct. .
(b) Tripleseat Software will indemnify, subject to the limitation in Section 8(b), and defend Client, its directors, officers, members, employees, affiliates, and agents, (i) with respect to any claim, demand, cause of action, liability, and/or damages, financial or otherwise, including reasonable attorneys’ fees, court costs, and expense of investigation, that may be brought as a result of any breach by Tripleseat Software of this Agreement and (ii) with respect to, any claim that the use of Tripleseat Software within the scope of this Agreement, infringes a United States patent, copyright, trademark, or trade secret, provided that: (i) Client notifies Tripleseat Software of the claim promptly: (ii) Tripleseat Software has sole control of the defense and all related settlement negotiations; and (iii) Client provides Tripleseat Software with reasonable assistance and all information reasonably necessary to perform Tripleseat Software obligations under this Section 8(b). At its election, Tripleseat Software may modify the Software or Tripleseat so as not to be infringing; obtain a license for Client’s continued use of the Software and Tripleseat Software; or, by notice, terminate the Term and refund any unused portion of any fees. The provisions of this Section 7(b) shall constitute Client’s exclusive remedy in the case of any alleged or actual infringement or other violation by the Software, Tripleseat Software, or any part of any thereof, of any third party intellectual property right.
8. Limitation of Liability
(a) Tripleseat Software does not warrant that Tripleseat or the Software is free from bugs or errors. Tripleseat Software sole obligation regarding any bugs or errors shall be to provide subscription and technical support services pursuant to Section 3. Neither Tripleseat Software, nor any stockholder, subsidiary, director, officer, employee, agent, consultant, subcontractor, representative, adviser, or other person employed or engaged by Tripleseat Software in any capacity (“Affiliates”) shall be liable to Client or any other party for special, incidental, consequential, or indirect damages or loss of good will, revenue, or income, equipment failure, or other damage, expense, or loss, regardless of theory of liability, whether arising under contract, tort, law, equity, or otherwise (i) from Client’s use of the Software or Tripleseat or any part thereof (except for any indemnification pursuant to Section 7(b)); (ii) from Tripleseat Software performance or nonperformance of its obligations hereunder; (iii) from any action taken or not taken by any Affiliate while employed or engaged by Tripleseat Software, whether within or without the course of such employment or engagement or within or without the scope of Tripleseat Software performance hereunder; or (iv) otherwise in connection with this Agreement.
(b) Tripleseat Software aggregate obligations under Section 7(b) and for breach of any obligation arising under or in connection with this Agreement, regardless of theory of liability, whether arising under contract, tort, law, equity, or otherwise shall not exceed the total amount of fees paid by Client since the most recent renewal of the Term. Tripleseat Software’s obligation to defend Client, as aforesaid, shall not be limited by the foregoing limitation of liability.
(a) This Agreement is made at arms length. Nothing in this Agreement constitutes the parties as partners or joint ventures or either party as owing any fiduciary or other special duty to the other.
(b) This agreement contains the parties’ entire understanding with respect to the subject matter hereof and supersedes any and all previous or contemporaneous agreements between them with respect thereto. This Agreement cannot be amended, and no provision hereof can be waived, except by a writing signed by each party.
(c) Tripleseat Software may assign its rights or delegate its obligations hereunder to any parent company or subsidiary company or subcontract any of its obligations hereunder without Client’s consent. Client may not assign any of its rights or delegate any of its obligations hereunder without Tripleseat Software written consent, which such consent shall not be unreasonably withheld or delayed.
(d) The determination by a court that any provision that is not of the essence of this Agreement is invalid shall not affect the validity of any other provision hereof. The parties shall cooperate in good faith to substitute for any invalidated provision a valid provision, as alike in substance to such invalidated provision as would be lawful.
(e) This agreement shall be governed by the laws of the State of Massachusetts applicable to a contract negotiated, signed, and wholly to be performed in such jurisdiction by residents thereof. Any dispute under this Agreement shall be adjudicated in Massachusetts, if any court therein shall have jurisdiction. Service of any process or papers with respect to any such adjudication shall be sufficient if given or made pursuant to the notice’s provisions hereof. Each party waives jury trial with respect to the adjudication of any dispute arising under this agreement. The losing party in any proceeding to resolve any dispute under this Agreement shall bear the actual, reasonable and necessary legal expenses, including attorneys fees and expenses, incurred by the prevailing party in connection with such proceeding and in collecting such fees and expenses from the losing party (including in proving the amounts of any of the foregoing). “Attorney’s fees and expenses” shall mean the actual amounts billed by the prevailing party’s attorneys at their usual rates in effect from time to time during the periods in which services shall have been rendered, and the actual expenses incurred by such attorneys for which they shall customarily seek reimbursement from their clients during such periods, and shall not be limited to “reasonable” fees or expenses. Amounts payable under this Section shall bear interest at the rate of 1.0% per month, or the highest lawful rate, if less, from the date incurred until payment.
(e) Any notice authorized or required to be given hereunder shall be in writing, addressed as specified below, and deemed given or made, if by hand or courier service by 4:00PM on a business day, addressee’s day and time, on the date of delivery, and otherwise on the first business day after such delivery; if by telecopier or email, on the date that transmission is confirmed electronically, if by 4:00PM on a business day, addressee’s day and time, and otherwise on the first business day after the date of such confirmation; or five days after mailing by certified or registered mail, return receipt requested; and sent, or to such other address as any party shall specify to the others in accordance with these notice provisions.