You know events, we know you.

Tripleseat is a Sales and Event Management web application for restaurants, hotels and unique venues that will increase event sales and streamline the planning process.

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Welcome to SmartSuite by Tripleseat

Tripleseat’s SmartSuite is the first of its kind for event management. SmartSuite allows your venue to deliver branded, professional-looking proposals and event orders quickly and easily, plus capture and respond to leads in seconds. SmartSuite includes key features like: SmartDocs, SmartLeads, and SmartChat.

SmartDocs create gorgeous proposals and event orders that get results

Tripleseat’s SmartDocs is a customizable, easy-to-use, banquet event order, contract, proposal, and invoice generator. Build completely branded documents and customize fonts, colors, and more. Your professional-looking documents will be pixel-perfect and look great on every device or web browser.

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All of your documents in one place

Every document you create with SmartDocs stays with the Booking it is related to. You’ll no longer have to search through endless files or long email chains just to find the document. All documents can be shared and viewed online by your staff or clients.

Dynamic online menu creation

Quickly and easily add menu items to a Banquet Event Order. Simply select the picklist item in the document, and your menus will appear. Choose one item or hundreds. Quickly and easily select an existing package or a customized one.

Share all of your documents online

That’s right - no more cutting and pasting documents and faxing or emailing them to your client. Clients can view your document changes in real-time. If you want to go old school, you still have the option of turning any document into a PDF to print or email.

SmartLeads capture and close new event business

Our SmartLeads enables your venue to capture leads from your existing website, your Facebook page, VENUES by Tripleseat, and inquiries from the telephone. With SmartLeads, you will never miss or lose a potential lead and you’ll close new business faster than ever before.

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Convert leads directly from your website

Leads from your website will automatically go to your email and into the Tripleseat software, where they can be quickly converted into bookings.

Receive leads from our Venue Directory

Venues by Tripleseat is the most popular Event Directory with Event Planners looking to book a restaurant, hotel, or unique venue for their next banquet or private dining experience.

Capture leads from Facebook

The Tripleseat Facebook app enables your venue to add a lead inquiry landing page directly to your Facebook page. This captures all the details of the lead and automatically populates all fields for easy follow up.

SmartChat lets communication flow easily with your guests

The SmartChat communication tool allows event managers and their clients to communicate easily with each other. You won’t have to spend time playing phone tag or trying to find client emails. SmartChat is accessed within your Tripleseat account and connects your communication to all of the client’s event details.

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Keep on top of the details

Keep on top of the details with automatic tasks. Tasks help keep track of all events coming in and follow up steps before, during and after the event takes place.

Follow up on prospects

Even during the sales process, you can stay on top of opportunities to connect with potential customers. With tasks keep your customers feeling taken care of.

Remind your guests

Automatic Tasks can be setup on Event Dates or Status Changes- to make sure nothing is missed. Even remind your guests of things with just a few clicks!

Create and Manage Event Bookings

Bookings store all of the details about an event in one central location. Keep track of who requested the event and what time and location they desired. Also track documents, notes, and tasks associated with your bookings.

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Organize easily with the Bookings Calendar

The Bookings Calendar shows all your events from one venue or hundreds. You can view the online Calendar by status, room, or venue to ensure you know which rooms are taken and which are available. It can be synced with Microsoft Outlook, Google Calendar, or Apple iCal.

Never Lose Any Event Booking Details

In a single view, you can see all of a Booking's details. With custom fields, it’s easy to add even more details that are unique to your business. Easily share the booking with clients or staff. Because Tripleseat is web-based, you don’t need any special hardware or software to view the Booking - just a web browser.

Multiple Events for a Single Booking

Have multi-day events on the calendar, but want to keep it organized under one booking? We know that some single Event Bookings have multiple events such as a meeting, reception, and dinner. With Tripleseat, create as many events for a single Event Booking as you need.

Take Credit Card Payments Online

Electronically charge and collect Credit Card payments from your customers quickly and easily. You will be notified the instant a payment is received and all payment information is automatically displayed alongside your other event information.

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Collect Payment Directly from an Event Order

Tripleseat enables you to collect payments online by taking multiple deposits or the whole event at once, directly from your Banquet Event Orders, Contracts, or other Documents.

Secure and PCI Compliant Payment Portal

Your customers have access to a secure and PCI Compliant payment portal where they can enter their credit card information away from prying eyes. They can rest easy knowing their Credit Card information is safe.

Track and Report on all Credit Card Payments

Track all payments directly in Tripleseat from the Booking screen or from your Documents. You can also access in-depth and detailed reporting for Accountants, CFO’s, and Controllers.

Manage all your Contacts in Tripleseat

Quickly and easily find all your venues’ contacts. See the who, what, where, and when of every person in your database. You will be able to see what they booked, when they booked it, and all communications between the contact and your venue.

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Customer Relationship Management

Tripleseat provides you with your own CRM system. Organize and manage your contacts in one central database that is accessible online for everyone you give access to. Share contacts across multiple venues and get a complete picture of every guest.

Marketing to Contacts is Easy

With Tripleseat reports, you can quickly and easily create and download a contact report. Identify who books the most with your venue or spends the most per month or year and use the data for direct mail or email marketing.

Complete History of Customers

Quickly access a complete history of a client’s interactions with your venue. In one centralized location, you can see how often your customers book with you and all the details of their events.

Trusted by the best

Tripleseat has given us the ability to give the correct information to guests on the spot. We're not always at our desks but if someone walks in asking about availability, we have the calendar on our phones and can answer right then. If someone on our team goes out of town, no problem. The conversation log in Tripleseat keeps all members of the team in the know and able to respond to guests in anyone's absence.

Erin Juache Lettuce Entertain You

What I love about Tripleseat is that it's so easy to use and is extremely efficient. Our new assistant was able to learn the system within a half hour. We didn't have to spend any time handholding with new staff to teach the tools.

Lisa Flores Columbus Hospitality Group

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