Meet SmartSuite – Tripleseat’s Hotel Event Management Software

Tripleseat with SmartSuite is a complete web-based event management platform that will power any hotel sales team to increase group sales, manage and communicate easily with guests, keep track of every detail, plan every event seamlessly, and more. We have the tools that can drive sales and simplify every aspect of event management.

Tripleseat’s unique hotel features include several new key functionalities to the event management platform, including the ability to book group business in one or hundreds of hotels, manage event and guest room blocks easily, and access a flexible and dynamic sales and CRM platform. Some of the most notable features are:


  • Guest Room Control (GRC): a way for hotel sales managers to seamlessly manage sleeping room blocks in one or many hotels.
  • Extensive reporting: generate custom reports, discover top revenue-generating customers, get deeper insights into event business, and create sales and financial reports.
  • An all-in-one web-based platform: track everything with clients and staff without having to use different software products or web applications, and book on the go, using any web-enabled device like a laptop, smartphone, or tablet.

Use SmartDocs to create gorgeous proposals and event orders that get results

Tripleseat’s SmartDocs is a customizable, easy-to-use, banquet event order, contract, proposal, and invoice generator. Build completely branded documents and customize fonts, colors, and more. Your professional-looking documents will be pixel-perfect and look great on every device or web browser.


SmartChat lets communication flow easily with guests

The SmartChat communication tool allows event managers and their clients to communicate easily with each other. You won’t have to spend time playing phone tag or trying to find client emails. SmartChat is accessed within your Tripleseat account and connects your communication to all of your clients’ event details.



Easily and quickly book and manage group business

Our guest room and event space management tools enable sales managers to book business faster, close more deals, and increase revenue. Use Tripleseat to seamlessly manage every detail of an event. Keep track of all the details including all the communication like emails and phone conversations. Also track documents, notes, and tasks associated with your bookings.


Manage all your contacts thanks to Tripleseat’s hotel CRM software features

Quickly and easily find all your contacts. Get a complete picture of each contact’s activity and previous bookings in your database. You will be able to see what they booked, when they booked it, and all communications between your contacts and your venue.


Mockup_Reports.pngGet extensive reporting for all hotel events thanks to our hotel sales and catering software

Our innovative platform allows users to generate custom reports, discover which customers are your best, get deeper insights into event business, and create sales and financial reports. With these features, hotel management can learn what worked in each event, which can also help hotel management more effectively plan the process in the future based on all of the data collected. Learning who your best customers are can also help you develop a rewards system that provides them with an incentive to return.

Use these hotel event management + CRM features to maximize ROI

Tripleseat’s comprehensive event management platform includes a wide range of features that can help simplify the event planning process. Our solution can help you manage everything from the quantities and types of food supplies to guest lists and payment. You’ll have everything you need to plan your event in one place to help prevent any issues from occurring throughout the planning process.

The features you’ll find in our hotel event management software include:

  • Automatic tasks
  • Personalized guest event web page (guest portal)
  • Custom listing on Venues, the Tripleseat venue finder
  • Batch printing of banquet event orders
  • Integrations with Google, iCal, Microsoft Calendar, Constant Contact,, and MailChimp
  • Custom fields for events, contacts, and accounts
  • Customizable proposals, chef sheets, invoices, contracts, and BEO
  • Online credit card payments with BluePay and Stripe
  • Online eSignatures for documents
  • Online reporting and Microsoft Excel integration
  • Billing and invoicing
  • Support via telephone, instant messaging, and email

Regardless of the extent of the event, our complete platform can make sure that no part of your planning is overlooked, providing you with everything you need to make your events successful every time. If you ever need any help using our platform, we also provide an exceptional support team to prevent any potential problems from affecting the event planning process.

Learn how Tripleseat hotel event management software can help you

If you would like to learn more about how partnering with Tripleseat can help you plan for memorable events at your hotel, use our ROI calculator to see an estimated net return. You can also schedule a demo of our platform to learn exactly how our software works, and determine if it’s right for you.


New Call-to-action


Don't miss EventCamp 2018
Attend EventCamp to take your venue and your career to the next level. You'll walk away with new techniques for event management, creating memorable events, and booking more business.
Register Now