Support That Understands Hospitality

When you’re managing private events, large groups, and catering, every minute matters. Our team is here to make sure Tripleseat works seamlessly so you can focus on delivering unforgettable guest experiences.  Our support ecosystem is divided into stellar onboarding, technical troubleshooting, Tripleseat University for additional training and certification, and dedicated account management.

Need help? We’re ready.

Find advice and answers to help you get the most out of Tripleseat.

What Makes Tripleseat Support Different

Our team understands the pace and pressure of restaurants, hotels, and event venues. We know what it means when a contract needs updating before a client walkthrough.

  • Multiple Ways to Reach Us
  • Get help without ever leaving Tripleseat. Our built-in live chat connects you directly with our expert Support Team, so you can resolve questions in real time and keep your events moving forward.

    Email with us  9am–5pm EST, Mon–Fri. For questions during our business hours, our team will do their best to get you an answer in less than 90 minutes.

    Or access our Help Center anytime! Explore FAQs or search for an answer 24/7.

  •  200+ Help Articles & Training Resources

Step-by-step guides, videos, and best practices designed specifically for event managers and sales teams.

  • Ongoing Training & Webinars

From onboarding to advanced reporting, we help your team get the most out of Tripleseat. Check out Tripleseat University and our webinars!


Terrific customer service. Fast, friendly response and my issue was taken care of right away. So nice – a rarity these days. Thanks again!

We’re Here When You Need Us

Whether you have a quick question or need help troubleshooting, our team is ready to help.

Access the Help Center