Customer Support Specialist

Corporate Office Concord MA.
Posted 4 weeks ago

Job Features

Job CategoryCustomer Success Team

Job Description

Tripleseat is seeking a highly motivated, talented enthusiastic, energetic Customer Support Specialist to join the growing Customer Success Team. The Customer Support Specialist is on the front lines, in charge of responding to inbound emails, phone calls, and online chat to make the customer experience a success.

What you’ll be doing:

  • Correspond with existing customers to help navigate the Tripleseat platform, troubleshoot, research, and assist users to be successful with the application
  • Supporting and coaching clients through multiple support channels (email, online chat, phone)
  • Problem solve and offer suggestions on how to best utilize the application
  • Assisting with the training of new users to the application


What we are looking for:

  • 1-2 years of customer service experience – experience in the hospitality industry is preferred but not required
  • Strong communication and interpersonal skills
  • Demonstrate empathy, resourcefulness, and drive
  • Ability to manage multiple workflows simultaneously.
  • Comfortable with web-based software tools such as ZenDesk, Slack, Salesforce, and Basecamp
  • Ability to work in a fast-paced environment while keeping your sense of humor


How we’ll reward you:

  • Competitive salary
  • Medical, dental, life, LTD and 401k with match
  • Unlimited vacation time
  • Work from home Fridays

Company outings and trips

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