Tripleseat, the leading web-based sales and event management platform, today announced its partnership with Benbria®, the leading provider of omni-channel guest experience measurement and engagement solutions, which will provide customers with a solution to monitor and improve guest experience and event management.
Through this partnership, Tripleseat will be able to provide an integrated guest experience management solution for their clients and market an event management solution to Benbria’s clients, further increasing their profile. With Loop, Tripleseat customers can collect feedback from a range of channels at any touchpoint within the customer journey, engage in real-time, and measure their experience by touchpoint. Loop is omni-channel by design and includes a suite of channels, inbox, reporting, and analytics capabilities. There are no additional integration fees.
“Benbria’s ability to easily engage with guests and uncover problems or opportunities to ensure the overall guest experience is the best it could be, are things we admire and are looking forward to working together as we continue our mission of providing customers with the best tools out there,” said Jonathan Morse, CEO of Tripleseat. “Having the ability to check in with guests throughout an event is imperative, and we’re thrilled to be able to provide these additional tools to our customers.”
“Tripleseat’s 5,000+ customers and leading event management capabilities closely aligns with how our platform collects guest feedback and engages with guests,” said Jordan Parsons, CEO of Benbria. “For businesses, it is more expensive to acquire a new customer than it is to keep an existing one. Customer experience should always be top of mind, and by utilizing a customer experience management platform (CRM) such as Tripleseat, businesses can be more connected to their guests to make sure their time is the best it can be, from beginning to end.”
For more information on this partnership, please visit http://info.tripleseat.com/benbrialoop.