This Week in Hospitality
Believe it or not, it’s officially December, and we’re officially in the holiday spirit here at Tripleseat HQ. While you’re out there in full holiday event hustle mode, I’m here to bring you up to speed on what’s happening outside your venue in the world of hospitality, and also to give you some tips to keep your earnings coming in the whole year through.
It’s in the stars
‘Tis the season for fully booked spaces and packed dining rooms. With that holiday rush may also come an influx of online reviews. Don’t let your venue be the victim of a warranted or unwarranted low-star critique. According to an infographic shared by The Rail, one-third of diners won’t eat at a restaurant that has less than a four-star review, and a whopping 75 percent say they wouldn’t dare step foot in a venue that was reviewed as dirty. Don’t ruin 2020’s earnings before the year even begins. Take measures now to ensure your venue sees nothing but stars this season.
Are you leveraging the power of wine this holiday season? According to Nightclub & Bar, 40 percent of consumers choose wine over cocktails and beer at holiday dinners and events. This is especially true right around Thanksgiving but carries through the entire season up until the champagne is flowing on New Year’s Eve. Take it from Tripleseat customer Estiatorio Milos’ lead sommelier in Las Vegas, Ronald Buyukliev, who believes that wine sales around the holidays don’t have to hold a huge price tag to be profitable. Read the full article and interview here to learn more about how to make the most out of holiday wine drinkers and also which wines work best with everything from turkey dinners to bar burgers.
I think it’s safe to say we’ve all dealt with second-rate WiFi at a hotel. Whether it’s during an overnight stay or while attending a meeting or event, a poor WiFi signal can ruin your impression of even the grandest hotel. Is your hotel taking guest WiFi seriously enough? Not sure the answer is yes? Check out this article from ehotelier.com and learn why WiFi is so important and how you can ensure yours is up to par.
Get ’em while they’re hot!
I don’t know about you guys but all I want for Christmas is a Red Lobster cheddar biscuit sweater. Okay, maybe not. But, according to Delish, there’s a demand somewhere for them. On Nov. 25 Red Lobster opened an online holiday pop-up shop and the cheddar biscuit ugly sweater sold out in record time. But don’t worry, there’s still some fun holiday merch left for the Red Lobster enthusiasts on your gift-giving list.
Looking for more trends?
Check out our past blog posts covering hospitality trends and topics. And don’t forget to download our events industry handbook guides on topics such as sustainability, cloud-based software for limited-service hotels, how to market your venue to corporate event planners, and more.