Features and Updates, Misc, Tripleseat News, Uncategorized

Coming Soon….Online Credit Card Payments

Introducing the latest upgrade to Tripleseat: Online Credit Card Processing – a hassle-free way to collect payments online: no merchant account, website, or programming required. Tripleseat and our partner Stripe.com handle everything, including storing cards and direct payouts to your bank account.

Create A Credit Card Payment in 2 Easy Steps

  1. Create a payment record on the booking page.
    Under the payments tab on a booking’s page you can add a payment record. This lets you set a due date and the amount of the payment.
  2. Send a request for payment or collect the payment manually
    Once a payment record is created, you can request payment from the customer via the share link. This will send them an email which will link them to our secure credit card form. If you already have their credit card information (or it has already been added), you can charge their credit card immediately. That’s it – simple, easy, and fast.
Notification of payment
You will receive an email confirmation once the credit card payment has been completed (or if it has been declined). The money will be deposited into your business bank account via Stripe’s automated 7-day payment schedule. The payment will also be marked completed in Tripleseat.

Report on paid vs unpaid
bookings
By using our payment system, you can now see which bookings are overdue, outstanding, and paid in exact detail. No more bothering your bank or accounting department to see who hasn’t paid!

How To Sign Up For Your Credit Card Processing

Setting up your account for Credit Card Processing is a snap — no complicated steps or double-secret codes.

Follow these steps:

  1. Click on Settings on the top right page of your Tripleseat Account (you must admin rights)
  2. Click on the section for Online Payments
  3. Click “Click here to sign up for Stripe
  4. You will be directed to the Stripe website to complete the registration. 

Items you will need for registration are:

  • The last 4 digits of your social security number. Swipe needs this to prove you are a human
  • The name you want the charge to appear as on your customer’s credit card statement.  Your business name would be best here
  • Your bank Routing # and Account #. This can be found on the check your restaurant uses. This is the bank account that you want the payments to be sent to.
  • Your Federal Tax ID or EIN #. All business have one of these – ask the Owner or your Accountant if you don’t know what it is. 

That’s it. Easy Peasy.

FAQ’s

Who is Stripe for? Who’s using it today?
Stripe.com is the one of the most trusted and use back end credit card processor. Thousands of businesses and organizations are using Stripe today: Fortune 500 companies, rapidly-growing startups, side projects, nonprofits, and everything in between. Check out the Stripe Gallery for a broad sampling.

Will Stripe scale? Am I too big for Stripe?
Stripe is designed for businesses of every size, including Fortune 500 and publicly-traded companies. See a sampling of who’s using Stripe today. No matter your scale, Stripe will work for you.

What will my customers see? Will they need to go to a Stripe webpage?
Your customers will see exactly what you want them to see—and they’ll never need to leave your website.Stripe’s service lives entirely behind the scenes. 

What types of payments can I accept?
You can use Tripleseat  to accept credit and debit card payments. The set of card brands you can accept depends on where you’re located:

  • United States businesses can accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
  • Canada businesses can accept Visa, Mastercard, and American Express.

When I  charge a customer, what will they see on their card statements?
Whatever you choose! You’ll set how your business name appears on statements when you activate your account, and once that’s done you can update the description whenever you like from your settings page.To ensure that your customers recognize the charge, you should choose a name that customers most closely associate with you. This might not be your official corporate name—your website domain or the product for which you are known may be a good choice. 

Also, we recommend activating your account as soon as possible: though your business name will appear on all statements, for about a week after activation some American Express customers may see “STRIPE” in their online statements while a charge is pending.

With Tripleseat Payments, can I save payment card information so customers don’t have to re-enter it later?
Yes, absolutely. Whenever a credit card payment is issued through Tripleseat, the customer’s card is automatically kept on file for future use. This enables you to charge your customers again, at any amount of your choosing, without requiring any intervention from the customer. Save you and your customers time by not repeatedly collecting credit card information, boosting your conversion rates on future purchases!

How much does Tripleseat Credit Card Processing cost?
There are only two charges you will ever see for our service:

  • A standard transaction rate, which is 5% + 30¢ per successful transaction
  • Chargebacks—which, to be clear, are different from refunds—are assessed at $15 per incident. 

That’s it, really! No setup fees, no monthly fees, no minimum charges, no fees for validations or failed transactions, no fees for different card types (e.g. American Express, corporate cards, rewards cards), no international fees, no card storage fees. 

What fees aren’t you telling me about?
No, really, that’s it

OK, what will other people charge me as part of accepting payments with Tripleseat?
No, we mean it. There’s nothing else. Tripleseat is the only payment service you need, and so there’s no one else in the pipeline to charge you.

Tripleseat’s rates seem higher than some other options. What’s the deal?
The simplicity of our pricing smoothes over a lot of fee variations that some other payment providers use as opportunities to tack on extra fees. For example:

  • No charge extra fees for non-U.S. credit cards; many others charge an extra ~1.0%
  • No obscure your costs behind hard-to-predict “qualified” and “non-qualified” card categories
  • No charge for storing cards or recurring billing
  • No charge a monthly subscription
  • We don’t hide additional fees inside separate “gateway” or “assessment” pricing
  • No charge for invalid or declined card data

How do my payments get to me?
On a daily basis we’ll initiate an electronic deposit into your bank account for payments made seven days earlier. E.g., you’ll receive the funds for your March 1st charges on March 8th, and you’ll receive the funds for your March 2nd charges on March 9th. (For deposits made on weekends or holidays, your bank would accept the deposit the next business day.)The daily deposit is for the net payment amount—i.e., your charge to the customer, less our fees.

Why does it take seven days to deposit the money?
For a bit of background, most other payment providers require a “reserve”, i.e. a pile of cash that they hold onto to protect themselves against various risks associated with providing credit services to a business. This can often be a substantial fraction of monthly revenue, and becomes quite expensive from a cash-flow perspective. Instead of a fixed reserve, our seven-day-turnaround approach is designed to be more aligned with most businesses’ needs (though we understand it’s not for everyone).For comparison purposes, it may be helpful to note that other payment providers can often take 2-5 days to transfer funds (especially from payments via American Express).In case the terminology is a bit unfamiliar: a refund is a credit you issue to a customer, e.g. because they returned their product. This is very different from a chargeback, which is what happens when a customer contacts their bank and demands that the bank yank their money back from you.

How do I issue refunds?
Refunds are easy—you can refund any payment from within Tripleseat. Refunds can be whole or partial (any amount up to the original amount of the charge). There are no additional fees for refund, but—to be upfront—we are unfortunately unable to return to you the fees associated with the original charge. 

How does Stripe and Tripleseat handle chargebacks?
Stripe works with you and the customer’s credit card company to resolve chargebacks. Our aim is to make this process as simple, straightforward, and business-friendly as possible.. because chargebacks involve a decent amount of manual work on all sides, Stripe assess a $15 fee per incident, no matter how the dispute is resolved. 

What kind of reporting is available?
Stripes provides an easy-to-use online dashboard for you to review payments, customers, transfers, subscription plans and more. All data is also available for download in a CSV format.

Can Tripleseat help with reconciliation?
We deposit funds to your account on a rolling seven day basis. For each transfer you’ll get a report describing exactly which payments and fees are included in the deposit.

What kind of security does Stripe have in place?
Security is the highest priority for Stripe and Tripleseat. Period. Stripe meets or exceed the most stringent industry standards: each piece of our infrastructure and each stage of our operations are designed with security in mind. Learn more about the technical details.

Is Stripe PCI compliant?
Yes. Stripe has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm our certification in Visa’s registry of service providers.

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